Here at Madi's Crochet & Craft, we want you to be completely satisfied with your purchase, Please review our returns and exchange policies below.
Our Commitment
At Madi's Crochet and Craft, your satisfaction is our priority. If you are not entirely happy with your order, we're here to help!
Returns
Return Eligibility
- Timeframe: You have 30 calendar days from the date you received your item to initiate a return.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it.
- Proof of Purchase: Please include the receipt or proof of purchase with your return.
How to Initiate a Return
- Contact us at [email protected] with your order number and reason for the return.
- We will provide you with a return address and further instructions within 2-3 business days.
- Ship the item back to us in its original packaging.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain number of days, depending on your cardholder's policies.
Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Deduction for Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
Exchange Eligibility
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement as quickly as possible.
- Different Item: If you need to exchange your item for a different one, please contact our e-mail with your order number and details about the product you would like to exchange.
How to Initiate an Exchange
- Contact us at [email protected] with your order number and reason for the exchange.
- We will provide you with a return address and further instructions within 2-3 business days.
- Ship the item back to us in its original packaging.
Exchange Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item for an exchange. Shipping costs are non-refundable.
- Shipping for Replacement: We will cover the shipping costs for sending you the replacement if the original item is damaged or defective.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized orders
- Digital downloads
- Gift Cards
- Items on sale or clearance
Contact Us
If you have questions or concerns regarding our shipping policies, please reach out to us at:
Email: [email protected]
Thank you for shopping with Madi's Crochet and Craft! We appreciate your support and are committed to providing you with beautiful, handmade creations and excellent customer service.